A retiree with lung disease said his doctor’s office refused to offer him an appointment and told him to call 111 or go to A&E instead.
Barry Domaille, 85, said he called Rosebank Health Surgery in Gloucester because he needed an inhaler during the last week of September.
The man, who was recently diagnosed with emphysema – a condition that causes shortness of breath – claimed the receptionist refused to arrange a consultation with a doctor.
Mr Domaille, who also cares for his wife, has reportedly been asked to call 111 or come to A&E, Gloucestershire Live reports.
Bosses of the surgery have now urged the retiree to get in touch to discuss his experience.
Getty Images / Collection Mix: Subjects RF)
Mr Domaille said: “Basically I have a health problem where I have trouble breathing. I was recently diagnosed with emphysema.
âI was diagnosed in the hospital but nothing has been prescribed yet. I called the doctor hoping to get a prescription for an inhaler to help me.
âI called the Rosebank office and explained my symptoms to them. The receptionist told me they couldn’t take care of it as it was primary care, so call 111 or 999. I just needed medicine to be able to breathe.
Mr. Domaille’s daughter told him to call the office without describing his symptoms, but asking to speak to the doctor.
However, the man claimed that when he called back, the receptionist told him that she had to write something into the system for the GP to call the patient.
Mr Domaille said 10 minutes later the GP called to discuss his wife’s condition and at the end of their conversation he also mentioned her health issues.
He said, âI explained the situation with my breath and there a prescription was written and sent to the office.
âThen I got an email from the front desk saying I needed to tell the receptionist what was wrong with me to convince her that a doctor call would be needed. “
Following the telephone conversation, the general practitioner gave him an inhaler, said Domaille.
He said: âI know everyone makes mistakes, but it seemed like the receptionist didn’t want to know anything at all. Something has to be done. It’s a crazy situation.
âWe are 85 years old. We are not looking for sympathy but something has to be done.
âThe way things are right now, it’s a lot worse than anything I’ve ever known. It’s the whole system that’s at stake.
Rosebank Health Practice Manager partner Susie Graham urged Mr. Domaille to get in touch to discuss his concerns.
A spokesperson for the NHS Gloucestershire Clinical Commissioning Group said: âWe are very sorry to hear that this patient is not happy with the service he has received. We urge him to contact the cabinet so that they can look into the matter thoroughly.
âMost patients who contact their practice, online or by phone, are assessed by a trained practice team member to decide whether they should be seen in person, via a phone or video consultation, or whether they should be seen in person. would benefit from a visit to a community pharmacy.
âWe have worked closely with our GP offices throughout the COVID-19 pandemic to ensure that appropriate arrangements and safeguards are in place to see patients face to face if their medical needs so require. .
âIf the issue cannot be resolved with the practice, the Patient Advisory and Liaison Service (PALS) can find out and liaise with the practice. The NHS also has a complaints process in place to look into any concerns raised and our PALS team would be happy to provide details. “
The Mirror has contacted Rosebank Health Surgery for comment.
It comes as a new analysis this week showed that in parts of England there is only one general practitioner for every 2,000 people.
Hull now has one general practitioner for 2,821 people, more than double the 1,279 people per general practitioner in Wirral.
The Liberal Democrats, who commissioned the analysis, called on the government to train more general practitioners.
Liberal Democrat health spokesperson Munira Wilson said: ‘These numbers reveal a postcode healthcare lottery that leaves people struggling to get GP appointments or wait weeks to be seen .
“But instead of addressing the GP shortage crisis, the Conservatives are making the situation worse by failing to train the new doctors we desperately need.”
This morning we reported that the NHS processing backlog has hit a record 5.7 million with almost 10,000 pending for more than two years.
The health service is under unprecedented pressure as a record 5,025 people had to wait more than 12 hours in A&E in England last month.
A record 104,875 people waited more than four hours after the decision to admit was made to actually be admitted to the wards.
A total of 9,754 people had been waiting for more than two years to begin routine hospital treatment at the end of August 2021.